H11-848-ENU HCNP-CC(Fast Track)-Contact Center (Fast Track)

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We will provide 20 questions for HCNP-CC(Fast Track) H11-848-ENU Certification exam. You can get 5 points after answer one question correctly. All the questions we provide are the latest exam subjects. They are just part of the full version 430 questions. And all your HCNP-CC(Fast Track) H11-848-ENU real questions will be randomly chosen from our dumps. If you want to purchase the full version 430 questions please go to our Shop page or click “I want to buy full version”. Just leave your message here or contact us via email [email protected] if you have any questions. 100% pass guaranteed!

Start to test:

1. In the installation process of Tecal E6000, what are the following need to pay attention to? (Select 3 Answers)

A. Wear an ESD-preventive wrist strap or ESD-preventive gloves during installation to prevent static electricity from damaging you and the device.

B. Install the device, you need to ground. Remove the device, you must finally disconnect the ground.

C. When installing the server blade and the switch module, place it horizontally and insert it into the chassis after aligning with the slot.

D. when lifting heavy objects, slowly again after to take hard, don't suddenly in the process of mobile and twisting, life don't a person more than 18 kg of objects.

Question 1 of 20

2. Planned external quality inspection is the paper quality inspection staff through which function to check out the media records for quality inspection?

A. Integrated query

B. Monitoring

C. Recording

D. Playback

Question 2 of 20

3. Which of U2990 operation and maintenance subsystem function description are correct? (Select 3 Answers)

A. Communication, loading.

B. Configuration and maintenance.

C. Monitoring, warning.

D. Call control.

E. Business processing.

Question 3 of 20

4. What does the platform configuration information table associated with the report include? (Select 4 Answers)

A. tAgentInfo

B. tSkillGroup

C. tWorkGroup

D. tServiceType

E. t_daylog_anentoprinfo

Question 4 of 20

5. In U2990, what is the maximum number of distributed agents?

A. 300000

B. 350000

C. 400000

D. 450000

Question 5 of 20

6. IVR process request routing parameters "request routing information type" value of the Cell number to receive information, the routing information value should be ( ).

A. Caller number

B. Called number

C. Subsequent access codes

D. System access code

Question 6 of 20

7. What is the maximum number of eSpace U2990 relay?

A. 100000 (centralized) 700000 (distributed)

B. 50000 (centralized) 800000 (distributed)

C. 100000 (centralized) 800000 (distributed)

D. 50000 (centralized) 700000 (distributed)

Question 7 of 20

8. Tecal E6000 server BMC's default IP bit number is different, what the slot3 slot of the BMC's blade address should be?

A. Slot3 10.10.1.3

B. Slot3 10.1.1.3

C. Slot3 10.10.1.103

D. Slot3 10.1.1.103

Question 8 of 20

9. What RAID types of Tecal E6000 BH620 hard drive can provide? (Select 4 Answers)

A. RAID0

B. RAID1

C. RAID10

D. RAID5

E. RAID7

Question 9 of 20

10. When the UAP3300 R1 media port is 11280, the slot number of the corresponding resource board is 5 slots.

A. True

B. False

Question 10 of 20

11. When an agent completes a conversation with the customer and is recorded, the agent can play the recorded file without hearing the sound or hearing the normal recording. What is the correct orientation? (Select 4 Answers)

A. in the recording management tool or the client's management system in the control log to check the recording file name

B. according to the recording file name lookup files on the file server

C. on the VP table check point to drive the recording file storage path

D. on a file server to check the recording file in folder sharing properties

E. check DTPROXY operation

Question 11 of 20

12. Which statement of E6000 fan module is correct?

A. fan module support N + 2 redundancy mode, support double fan failure, namely after two fan failure does not affect the system running

B. fan module supports the N + 1 redundancy mode, support single fan failure, namely single fan does not affect the system running after failure

C. fan module USES the forced air cooling technology, the speed is constant, the cooling effect is remarkable

D. fan module taken from forward after air duct design, namely the back into the wind, positive out of the wind

Question 12 of 20

13. The ICDComm on the host where the IVR resides and the ICDComm on the host on which the platform core service resides do not match and will result in the IVR being unable to connect to the CCS.

A. True

B. False

Question 13 of 20

14. Which of description about the Tecal E6000 switchboard on each port of the meaning of the light? (Select 2 Answers)

A. Link indicator is the network port connection status indicator.

B. Link indicator is the network port data transmission status indicator.

C. Active LED is the Ethernet port connection status indicator.

D. Active LED is the network port data transmission status indicator.

Question 14 of 20

15. How many of FP channel recording can UAP3300 support?

A. 16

B. 30

C. 60

D. 120

Question 15 of 20

16. Which of the following description of the IVR process ProgID are correct? (Select 2 Answers)

A. ProgID can only be acquired and can not be set

B. ProgID can set ourselves

C. A machine can start a number of IVR, so need to enter the ProgID number that is started on the machine on which IVR

D. ProgID can correspond to multiple IVR processes

Question 16 of 20

17. When CTI-Link master/standby state is abnormal, what are the correct positioning ideas? (Select 4 Answers)

A. Check the CTI-Link configuration file

B. Check the ICDComm message queue on the host where CTI-Link is located

C. Check MEM network segment of the network card mode on the host where CTI-Link is located

D. Check the network between master/standby CTI-Link

E. Check the CCS configuration

Question 17 of 20

18. In U2990, about the configuration of call data, which of the following statementis correct? (Select 3 Answers)

A. When ADD MMTE, need to specify the IFM module number which the SIP device belong to.

B. The premise of ADD MSBR is that ADD MMTE adds SIP device.

C. ADB UCMSBR is command of batch adding users, which combines the function of batch ADD MSBR and ADD MMTE.

D. When docking CTI, adding prefix CNACLD needs to specify "Service Category" as "Value Added Service".

E. When adding a prefix, need to specify the route number; it is used to routing distribution when route outbound

Question 18 of 20

19. Tecal E6000 Virtual Media can provide the following specific features, such as ( ). (Select 4 Answers)

A. Make a virtual drive through the client local CD-ROM or CD Mirror document

B. Virtual CD-ROM support to meet the requirements of ISO-9660 standard CD and DVD

C. CD Mirror document support to meet the requirements of ISO-9660 standard CD Mirror document and DVD Mirror document

D. Make a virtual floppy drive (3.5in, 1.44MB) through the client local floppy drive or floppy Mirror document

E. Can not choose whether do write-protect to the virtual floppy drive

Question 19 of 20

20. How many 10/100/1000M Base-T interfaces the NX110 switch card faceplate provide?

A. 8

B. 10

C. 12

D. 16

Question 20 of 20

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