Certificate Summary
HCNP-CC Certification validates the knowledge and skills required to construct and manage the contact centers with small- and medium-sized networks.
HCNP-CC covers but is not limited to:
Installation and data configuration of a CTI platform
Installation and data configuration of a WAS platform
Service data configuration
Agent queue data configuration
Voice and video recording data configuration
iweb report service installation and data configuration
Email, chat service data configuration
HCNP-CC certification shows proven thorough understanding of contact centers and ability to deliver the Huawei contact center platform independently.
| Exam Code | Exam Name | Exam Fee | Online Test | |
| H11-848-ENU | HCNP-CC(Fast Track) (Huawei Certified Network Professional – Contact Center (Fast Track)) |
300 USD | Test Link |
With HCNP-CC certified engineers , enterprises are able to construct, operate, and maintain an enterprise contact center independently, including installing and configuring software, performing interface operations and daily maintenance, and diagnosing faults.