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Category Archives: H11-831-ENU

13 Nov

H11-831-ENU HCNA-CC (Huawei Certified Network Associate-Contact Center)

Please prepare for HCNA-CC H11-831 HCNA-CC(Huawei Certified Network Associate – Contact Center) exam with real Huawei H11-831 HCNA-CC exam questions. We ensure you pass HCNA-CC Certification H11-831 exam smoothly. Here we recommend you test Huawei HCNA-CC H11-831-ENU Free Online Test first.

We will provide 20 questions for Huawei certification HCNA-CC H11-831-ENU online test. You can get 5 points after answer one question correctly. All the questions we provide are the latest exam subjects. If you have taken the exam you will know it. Just leave your message here or contact us via email [email protected] if you have any questions.

Start to test:

1. What is the restart order of U2980/2990 Veneer?

OMU> standby SMU -> Main SMU -> CIU/GPU/MSU

OMU> Main SMU -> standby SMU -> CIU/GPU/MSU

OMU> CIU/GPU/MSU> standby SMU -> Main SMU

OMU> CIU/GPU/MSU> Main SMU -> standy SMU

Question 1 of 20

2. In CMS business, CMS is none of business with which following NE?

CTI platform

Database

File Server

BIR

Question 2 of 20

3. 200 seats + 200IVR under the following (non-reliability) typical scenario, which of the following is what CC recommended database and file server deployments?

SQL Server and file server co-located, installed on Windows

Oracle co-located with the file server, installed on SUSE

Oracle co-located with the file server, installed on Windows

Oracle and file servers divided, installed on SUSE

Question 3 of 20

4. U2980's SMU, CIU, PWR and FAN slots are fixed configuration.

TRUE

FALSE

Question 4 of 20

5. In eSpace contact center solutions, about CTI-link component description, which is wrong?

the protocol conversion between ACD and CTI Server

a message to the ACD for each module's distribution

the Bridges of the Media resources and CTI Server communication

Control Gateway's continuous operation on the call

Question 5 of 20

6. Which of the following command scripts does the database use to collect log information? (Multiple Choice)

MainAst.exe

p17429069_81_Linux-x86-64.zip

Linux_VCS_info_collect.sh

p17429088_81_Generic.zip

Question 6 of 20

7. Through which veneer does U29 gateway provide the venue resource capacity?

MRS

MCU

MRP

MSU

Question 7 of 20

8. LMT client through connecting ( ) board to manage U2900 device.

SMU

OMU

GPU

GSU

Question 8 of 20

9. In eSpace contact center solutions, what do the components include that use ICDCOMM communications? (Multiple Choice)

CCS and CTIserver

CTI-link and CTIserver

Aplogic and UIDB

CCS and Agent Server

CCS and BIR

Question 9 of 20

10. CC's major push for typical scenario category conclude ( ) (Multiple Choice)

100 seats + less than 100IVR

200 seats + less than 200IVR

200 seats + less than 200IVR (high reliability)

200 seats + 200IVR-500 seats + 500IVR (high reliability)

500 seats + more than 500IVR (high reliability)

1000 seats + more than 1000IVR (high reliability)

Question 10 of 20

11. To achieve when the call entering the seats, it can let the caller play calling work number tone, then need to configure ( ).

In VDN configuration, the "hint message parameter configuration" in "Skills/ skill queue/ Queue parameter Configuration"

In VDN configuration, the "queue processing / getting through Rate Configuration" in "Skills/ skill queue/ Queue parameter Configuration"

In VDN configuration, the "basic information Parameter Configuration" in the "business representative"

InVDN configuration, the "hint message parameter configuration" in the "basic information"

Question 11 of 20

12. In the automatic voice business, about IVR playback, which of the following statements is correct?

IVR server performs playback

unified gateway performs playback

CTI server performs playback

IVR server, CTI server, and unified gateway all can perform playback

Question 12 of 20

13. In the queried license of the WAS system configuration license management, what does the maximum number of calls automatically refers to?

Each IVR maximum number of the "current active calls"

All IVR's sum maximum number of the "current active call"

Each IVR maximum number of the "maximum call-handling capabilities"

All IVR's sum maximum number of the "maximum call handling capacity"

Question 13 of 20

14. PG6 is the simplest configuration of the centralized networking or distributed central node (with resources) networking.

TRUE

FALSE

Question 14 of 20

15. In eSpace contact center solution, what are the user’s interfaces that WERE provide? (Multiple oice)

System Configuration

Unified Gateway Configuration

NRMS Configuration

VDN configuration

IVR configuration

Question 15 of 20

16. Which kind of the user is it when the user modifies the password it will involve the changes to other parts' corresponding passwords?

CTI platform operating system user (root)

database business user (icd)

U2900's CDE client operating users (admin)

BIR login user (admin)

Question 16 of 20

17. If in WAS's VDN configuration's basic information configuration, you select CCS routing policy to be "unconditional according to customer-level routing", then which kind of customer will get the service in priority? (Assuming the customer level A is higher than B)

in Class A customer, the most front customer in the queue

in Class A customer, the customer in the second of the queue

in Class B customer, the most front customer in the queue

in Class B customer, the customer in the second of the queue

Question 17 of 20

18. In CCS routing strategy, what does specific to seats "skill queue best match" refer to?

the higher level skills the seat has, more quickly it will be allocated calls

the lower level skills the seat has, more quickly it will be allocated calls

the more skills number the seat has, more quickly it will be allocated calls

the fewer skills number the seat has, more quickly it will be allocated calls

Question 18 of 20

19. In WEB configuration platform's system configuration, what are the user rights it provides acquiescently? (Multiple Choice)

Add Business Representative

Monitoring Alarms

Prohibition VDN

Configuration Audit

Add a skill queue

Question 19 of 20

20. In the automatic voice services, about IVR service related file's storage location, which of the following statement is correct? (Multiple Choice)

IVR process file's storage location is specified by the VDN configuration's configuration information

IVR voice file's storage location is specified by the Unified Gateway's configuration information

IVR service-related files must be placed in the file server

IVR configuration file's storage location is specified by the IVR process file's configuration information

IVR voice file's storage location is specified by the IVR configuration file's configuration information

Question 20 of 20

admin Posted in H11-831-ENU, HCNA, HCNA-CC H11-831-ENU, H11-831-ENU demo questions, H11-831-ENU exam dumps, H11-831-ENU new questions, H11-831-ENU online test, H11-831-ENU practice test, H11-831-ENU questions and answers, HCNA-CC, Huawei Certified Network Associate-Contact Center 12 Comments

08 May

New released English version for H11-831 and H12-261 exams

Hello guys we just released two Huawei exams English version. They are H11-831 and H12-261 exams. We will post the demo questions on our site tomorrow. They are all the real exam questions.

admin Posted in H11-831-ENU, H12-261-ENU Exam, HCIE, HCIE-R&S, HCNA, HCNA-CC H11-831-ENU, H12-261-ENU Leave a comment

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Latest Huawei Exam Dumps | New HCIA, HCIP and HCIE Tests

Category Archives: H11-831-ENU

H11-831-ENU HCNA-CC (Huawei Certified Network Associate-Contact Center)

New released English version for H11-831 and H12-261 exams

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